We don't currently offer phone support, since we feel we're able to offer our best customer care through email and social media support. We respond to every email we receive, so if you haven't received a response to your message, try checking your spam folder or sending another message.
Please Note that support is unavailable during holidays and week ends.
If for any reason you are not happy with your online store purchase, you may return the
item(s) within 30 days for a refund back to the original form of payment, less the shipping
charge. Purchases made with a gift certificate will be refunded by a Beautycon online store
credit. All items must be returned in original condition (unworn, unwashed, unaltered) with
the tags attached in order to be eligible for refund and/or credit. Items that do not meet
these criteria will be denied. A separate box should be used to ship products with the
original packaging inside. The original packaging should be free of damage and postal labels.
Final sale and promotional items are non-refundable and non-exchangeable. Beauty
products, earrings, memberships, and event tickets are non-refundable and
*Beautycon reserves the right, in its discretion, to (i) decline the return of your item(s), or
(ii) assess a 15% re-stocking fee, if the above mentioned return requirements have not be
Because we cannot be responsible for packages mailed to us, we suggest that you use a
trackable and insured mail service. Please allow up to 2-4 weeks from the time you mail
your order for the return or exchange to be processed. An email will be sent to you once the
return or exchange has been processed.